Covid Patron Information

A STATEMENT FROM THE PRINCESS THEATRE TEAM

Last week, all live music and hospitality venues were given a Public Health Order from the State Government of Queensland that as of 17 December, all patrons, staff, artists and crew above the age of 16 must be fully (double) vaccinated in order to enter our venues. This directive also means that many of the heavy restrictions placed upon our industry will be relinquished, allowing us to finally operate at full, standing (dancing) capacity without face masks - a welcomed relief for our industry that has suffered tremendously under the hand of COVID-19. 

As of 17 December, interstate borders will also reopen, allowing for a critical influx of interstate (and soon to be international) artists being able to return to the Queensland stages for you, our loyal patrons. 

The current roadmap provided from Queensland Health can be found here. More information about the announcement can be found here. 

To show proof that you’re fully vaccinated, you will need to check in to all venues via the Queensland Health Check-In app. This will link you to your COVID-19 digital vaccination certificate that will need to be sighted by our staff or security at the time of entrance. Guests without the digital vaccination certificate will not be permitted into the venue unless a valid exemption certificate is presented. For further information regarding exemptions and processes around digital vaccination certificates, please contact Queensland Health

Existing ticket holders for shows commencing after 17 December 2021 until 31 January 2022 that do not wish to adhere to double vaccination health directive, will be able to obtain a refund through your ticketing provider. Please do not contact the venue directly for refunds, you will be contacted by your ticketing agency. 

At this stage we are only recommending that people action ticket refunds for shows that end in January. For any shows from 1 February 2022 please hold tight. 

COVID-19 has placed an incredible amount of hardship and stress on the music and performing arts industries. We have been operating under impossible, uncertain and unprecedented conditions for an extended period of time, and the extent of that hardship is difficult for us to explain in words. We ask that patrons take a moment to process the aforementioned information with compassion and compliance, and to treat our staff and all those within our industry with respect as we navigate the next period of COVID-19 management. 

Regards,
Tiv and Princess Family.