Everyone is welcome at The Princess, regardless of your needs. We will try our best to support you to have a wonderful time with us. Please call the office Mon-Fri 9am-4pm on 07 2111 4700 to discuss your needs prior to the event.
The Princess is fully wheelchair accessibility, with a lift at the front of the building and down to the toilets in the basement. The closest disabled parking is right next door at The Princess Car Park (not affiliated with us).
The Princess will primarily be ticketed through Ticketmaster, but occasionally we’ll sell through Ticketek, Moshtix or QTIX. If you see a ticket for sale from an agency that you’re not so sure about, best to give us a call to check before purchasing or check the event page for that show on The Princess website.
Sold Out Events
If an event is listed as ‘sold out’ on our website, then it generally means no tickets will be available from the door. Once a show has sold out you'll be able to join the waitlist via the event page, then you'll be the first to know if we release tickets.
Gigs that aren’t sold out usually have a small ticket allocation available from the Box Office on the night. Sorry, we cannot hold tickets for you if you call us. First in, best dressed.
When you buy a ticket online you can choose to collect from the Door. Tickets can be collected from the Box Office once doors open on the night of the event. Bring photo ID and the bank card you used to purchase the tickets.
Please call The Princess on 07 2111 4700 when you wish to book tickets with the use of a Companion Card.
We can scan your ticket barcode from your smartphone, but you must present the original e-ticket that was sent to your email. If you are unable to download your ticket before the show, go see the Box Office when you arrive, and they'll print you a new one.
We can’t offer you a refund or an exchange if you simply change your mind, but we can point you to the ticket reselling service. If a show is rescheduled due to COVID and you can’t attend the new date, you have 30 days from the date of the reschedule announcement to apply for a refund. Any refund requests that come through after the 30-day period will be approved on a case-by-case basis.
We host a range of events here at The Princess including standing, reserved seating, general admission seating, and a combo of all three. Age restrictions are determined by the promoter or band who has hired the venue for the event. For 18+ events, we don’t check ID when you buy a ticket, but we do check it on the door. We do not have ID Scanners at The Princess.
Scalping and Resale Facilities
Ok listen up folks! Really important information here… we've had some really sad people get scammed on their tickets and we really don’t want that to happen to you.
Please make sure you are fully aware of all of the information regarding reselling tickets. Generally speaking, The Princess does not support the reselling of tickets – however, we understand that things happen that can prevent your attendance.
Resale websites such as Viagogo and Stubhub are not official resellers and are NOT endorsed by our venue.
It is very possible that you will be substantially overcharged and that your tickets may not be valid. If you purchase tickets through this avenue, you do so entirely at your own risk and there is nothing we can do to help you if your ticket doesn't scan.... Trust us - it happens at every show, and it sucks. If it doesn’t scan, then you’ve been scammed.
What to Bring
As long as we can clearly see the barcode on your phone, you’re all set and there’s no need to bring a paper ticket with you. If you can’t see your ticket, we can reprint it for you at the Box Office when you arrive for the show.
No steel caps or thongs (shoes) permitted. Other than that, just be comfortable and happy. Shorts, hats, skirts, heels, sneakers are all fine.
The Princess is licensed and requires photo ID by law. Licences, 18+ cards and passports are all acceptable forms of photo ID if you want to purchase alcohol.
For most gigs, the bands will be selling merch, and most accept cash and card. As we have no cloak room (see below), whatever you buy you need to keep on you all night.
No Cloak Room
Since nobody wears cloaks anymore (and it's Brisbane) we don’t have a cloak room. What you bring with you must stay with you during the event and you’re responsible for the care of your own stuff. Big bags are fine, but you'll have to carry it around all night.
Please leave your DSLRs at home as they will not be accepted into the event unless you have an official photographer’s pass.
Lost & Found
If you’ve lost your stuff, and it’s been handed in, we’ll happily hand it back. Call us Mon-Fri, 9am to 4pm on 07 2111 4700 or message us on Facebook to see if we have your goods.
We can only estimate the performance start time for each event. This information may not become available until the day of the show and is subject to change. To avoid disappointment and confusion we advertise the door time on our website and on your ticket, and we advise you to arrive close to this time.
Generally, we’ll open the main doors 30 minutes to an hour before the show starts. Come and enjoy a beverage or two with us before the gig kicks off.
We can only estimate the finish time of an event because sometime artists just love to keep blowing our minds for hours. Bedtime for all ages gigs is usually 10pm. 18+ gigs wrap anytime between 11pm and 1am.
The After Party
The lights may go on but don’t feel you need to leave straight away. Our bars will remain open for a little bit after the gig. The Princess is also in the middle of South Bank’s entertainment hub so there are plenty of places to keep the party going.
There is no on-site parking at The Princess. You can find some on-street parking in the surrounding areas but it’s pretty limited. There is a paid, undercover car parking at Princess Parking (not affiliated with The Princess Theatre). The venue recommends catching public transport or getting dropped off.
South Bank Train Station is the closest train station to The Princess and is less than 15 minutes walking distance. The closest busway station is Mater Hill. More information on how to route your trip can be found at translink.com.au.